New phone number Eurofiber Service Desk

As you may already have heard, as of August 1st 2015 Eurofiber has taken over B-Telecom from Syntigo. The merger of these two companies will give you access to a nationwide open access network and an extensive portfolio dark fiber and transmission services based on Ethernet and fiber-optic connectivity.

It is of the utmost importance for us that this transition runs as smoothly as possible for you. As part of this transition some of the information channels will change for you. We will inform you further in this e-mailing.As of February 1st the current telephone number +31(0) 20 799 0990 of operations support and the e-mail address europs.plannedactivity@eurofiber.com shall cease to exist. In order to provide you with the best possible operational service, we have created a Service Desk for you with one phone number for all questions concerning operations support.

As of February 1st 2016 you can contact the Eurofiber Service Desk’s free phone number for all your questions regarding operational support, maintenance, planned work, disruptions and all other technical questions you may have.

Service Desk Eurofiber
National phone number                                                            0800 – 26909 (free)
International phone number                                                   +32 (0) 800 – 26909 (free)
Service Desk availability                                                           24/7
Communication during working hours                                 Dutch, English and French
Communication outside of working hours                           Dutch and English

Questions about management and delivery status           cos@eurofiber.com
Questions about planned work                                             plannedwork@eurofiber.com
Written communication                                                         Dutch and English

We created for you a quick reference card on which you will find all the contact phone numbers and email-addresses.

We can imagine that you are still left with some questions after receiving this e-mailing. If you have any further questions please don’t hesitate to contact your account manager.

Kind regards,

Hans Witdouck
Managing Director Eurofiber Belgium

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