New phone number Eurofiber Service Desk – Suppliers

As you may already have heard, as of August 1st 2015 Eurofiber has taken over B-Telecom from Syntigo.

It is of the utmost importance for us that this transition runs as smoothly as possible for you. As part of this transition some of the information channels will change for you. We will inform you further in this e-mailing. The current telephone number +32 (0)2 528 36 36 of operations support and the e-mail addresses works@syntigo.com and service@syntigo.com shall cease to exist.

New phone number 0800 – 26909 as of January 1st 2016

In order to provide you with the best possible operational service, we have created a Service Desk for you with one phone number for all questions concerning operations support. As of January 1st 2016 you can contact the Eurofiber Service Desk’s free phone number for all your questions regarding operational support, maintenance, planned work, disruptions and all other technical questions you may have.

National phone number                                                            0800 – 26909 (free)
International phone number                                                   +32 (0) 800 – 26909 (free)
Service Desk availability                                                           24/7
Communication during working hours                                 Dutch, English and French
Communication outside of working hours                           Dutch and English

New e-mail as of February 1st 2016

Until February 1st 2016 you can still use the e-mail addresses works@syntigo.com and service@syntigo.com. As of February 1st 2016 you can contact us for those same operational questions via the following e-mail addresses:

Questions about management and delivery status           cos@eurofiber.com
Questions about planned work                                             plannedwork@eurofiber.com
Written communication                                                         Dutch and English

Kind regards,
Lars Alkema
Director Eurofiber Belgium