As you may already have heard, as of August 1st 2015 Eurofiber has taken over B-Telecom from Syntigo.
It is of the utmost importance for us that this transition runs as smoothly as possible for you. As part of this transition some of the information channels will change for you. We will inform you further in this e-mailing. The current telephone number +32 (0)2 528 36 36 of operations support and the e-mail addresses firstname.lastname@example.org and email@example.com shall cease to exist.
New phone number 0800 – 26909 as of January 1st 2016
In order to provide you with the best possible operational service, we have created a Service Desk for you with one phone number for all questions concerning operations support. As of January 1st 2016 you can contact the Eurofiber Service Desk’s free phone number for all your questions regarding operational support, maintenance, planned work, disruptions and all other technical questions you may have.
National phone number 0800 – 26909 (free)
International phone number +32 (0) 800 – 26909 (free)
Service Desk availability 24/7
Communication during working hours Dutch, English and French
Communication outside of working hours Dutch and English
New e-mail as of February 1st 2016
Until February 1st 2016 you can still use the e-mail addresses firstname.lastname@example.org and email@example.com. As of February 1st 2016 you can contact us for those same operational questions via the following e-mail addresses:
Director Eurofiber Belgium