New phone number Eurofiber Service Desk

Recently we informed you about a new telephone number and e-mail addresses for the Servicedesk of Eurofiber. The current telephone number +32 (0)2 528 36 36 of operations support and the e-mail addresses works@syntigo.com and service@syntigo.com shall cease to exist. Below you will find the new contacs for the Servicedesk:

New phone number 0800 – 26909 as of January 1st 2016

In order to provide you with the best possible operational service, we have created a Service Desk for you with one phone number for all questions concerning operations support. As of January 1st 2016 you can contact the Eurofiber Service Desk’s free phone number for all your questions regarding operational support, maintenance, planned work, disruptions and all other technical questions you may have.

National phone number                                                            0800 – 26909 (free)
International phone number                                                   +32 (0) 800 – 26909 (free)
Service Desk availability                                                           24/7
Communication during working hours                                 Dutch, English and French
Communication outside of working hours                           Dutch and English

New e-mail as of February 1st 2016

Until February 1st 2016 you can still use the e-mail addresses works@syntigo.com and service@syntigo.com. As of February 1st 2016 you can contact us for those same operational questions via the following e-mail addresses:

Questions about management and delivery status           cos@eurofiber.com
Questions about planned work                                             plannedwork@eurofiber.com
Written communication                                                         Dutch and English

We created a quick reference card on which you will find all the contact phone numbers and email-addresses.

We can imagine that you are still left with some questions after receiving this e-mailing. If you have any further questions please don’t hesitate to contact your account manager.

Kind regards,

Hans Witdouck
Managing Director Eurofiber Belgium

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